CONCIERGE Part 1 SCOPE & OBJECTIVES Scope : This document applies to the function of Concierge that describes all necessary service offers to the entire guest as per brand standards. Objective : Ensure Associates have good knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area. Maintain good communication and working relationships with all other departments. GROOMING STANDARDS PROCEDURE: 1.Name badge on at all times. 2.Uniform well pressed. 3. No strong after shave or strong perfume. 4. Clean hands & manicured nails. 5.Attention to personal hygiene. 6.No tattoo on neck are face. 7.Not to where chain wrist watch & bracelet. 8. Clean shaven Hair –Short & off collar One necklace (shower prior to start of shift use of deodorant, brushing of teeth, fresh breath at all times) BELL CAPTAIN Job Summary -To organize, supervise and contro
Posts
Showing posts from March, 2024